Terms of Service

Merkiz provides a hosted B2B e-commerce platform on a subscription basis: online storefronts, catalog and pricing management, ERP and EDI integrations, mobile applications and related services as described on our website.

We continuously improve the platform and may modify features, provided the modifications do not materially reduce the functionality of your subscribed plan.

You must provide accurate company and contact information and keep credentials secure. You are responsible for all activity under your account.

Free trials run for 14 days with full functionality. At the end of the trial, your store is suspended unless you subscribe; trial data is retained for 30 days and then deleted.

Plans are billed monthly or annually in advance. Annual plans include the discount displayed at purchase. Fees are exclusive of VAT, which is added where applicable.

Upgrades take effect immediately with prorated billing; downgrades take effect at the next billing cycle. Fees already paid are non-refundable except where required by law or expressly stated in these Terms.

You agree not to misuse the platform. In particular you must not:

You retain all rights to the data you and your buyers submit to your store — catalogs, customers, orders and analytics ("Customer Data"). We process Customer Data only to provide the service, under the Data Processing Agreement that forms part of these Terms.

You can export Customer Data at any time in open formats. After termination, we retain an encrypted backup for 30 days for recovery purposes, then delete it permanently.

We operate the platform with a target availability of 99.9% per calendar month (excluding scheduled maintenance announced in advance). Enterprise plans include a contractual SLA with service credits.

Support channels and response targets depend on your plan as described on the pricing page.

The platform, including software, design and documentation, remains the exclusive property of Merkiz and its licensors. We grant you a non-exclusive, non-transferable right to use the platform for the duration of your subscription.

Feedback you provide may be used to improve the service without obligation to you.

To the maximum extent permitted by law, Merkiz's total aggregate liability arising out of or related to the service is limited to the fees paid by you in the 12 months preceding the event giving rise to the claim.

Merkiz is not liable for indirect or consequential damages, loss of profit, or losses caused by circumstances beyond our reasonable control. Nothing in these Terms limits liability for intent or gross negligence.

You may cancel your subscription at any time, effective at the end of the current billing period. We may suspend or terminate the service for material breach of these Terms if the breach is not cured within 14 days of written notice.

Sections concerning data, intellectual property and liability survive termination.

These Terms are governed by the laws of the Republic of Lithuania. Disputes that cannot be resolved amicably are subject to the exclusive jurisdiction of the courts of Vilnius, Lithuania.

If any provision of these Terms is held invalid, the remaining provisions remain in full force. We may update these Terms with 30 days' notice; continued use after the effective date constitutes acceptance.